Support

At NPM, we believe to serve our customers at each stage, like from enquiry stage of machines, supply of machines, satisfactory installation & commissioning of machines up to prompt and effective after sales services.

Pre Purchase Assistance

This is crucial stage for any customer wherein, the customer should need all genuine support / guidance from their vendors regarding procurement of machines. Hence, we, as a supplier, take it as our duty, to guide correctly and provide all possible support to our customers.

  • We scrutinize the customer’s raw data given by customer regarding their requirment of machines vis-à-vis their actual operational requirement. We finalize the operational specifications of required machines and quote appropriate machines so that they offer optimum output.
  • We also provide prerequisite documents like utility requirement, layouts / G.A. for offered machines, which help the customer to ascertain their requirement of utilities as well as space requirement to accommodate the machines.
  • If needed, we also offer Pre dispatch inspection of machines to the customers whereby; they get actual idea about the performance of machines vis-à-vis their actual requirement.

The above steps ensure the utmost satisfaction to customers and also maintain transparency, which ultimately enhance our reliability and build our goodwill in the market.

Product Customization

We cater to various industries like pharmaceutical, Food & Beverages, Pesticides, Distilleries etc. Hence, there are different kinds applications of washing, filling, sealing, labeling of bottles, jars, tins in each industry. Over & above, these applications are performed in many different ways as per customer operational requirement. Considering this fact, we provide the solution by customizing the product as per their requirement. We can design, manufacture and supply the customized machines based on

  • Different types of liquid to be filled (i.e. Pesticides, Shampoos, Perfumes etc.)
  • Shape of bottles (i.e. Square, rectangular, triangular etc.)
  • Type of bottle (Jar, Cans etc)
  • Different types of caps
  • Labeling on different kind of bottles

Validation

Nowadays, one need to comply with all applicable pharma norms related to Pharma machineries, especially for validation requirement of machines. Considering this fact, we provide all necessary validation documents, like IQ/ PQ/OQ/DQ (with nominal charges) for our machines. These documents guide the customer regarding desing, Installation, operation and performance of their procured machines.

After Sales

A team of qualified and experienced engineers is always on their toes to provide any technical services to the customers round the clock. This ensures the utmost satisfaction of each customer, therefore an unbeaten faith of in NPM.

Clientle

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Comments or questions are welcome.

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